Has the ability to handle irate callers and escalated situations, Provide superior service by delivering a WOW experience for both independent agents and VelaPoint Insurance customers, Shares feedback when training opportunities are identified, Effectively communicates through oral and written communication, May be responsible for assisting in some training outside the department and/or Company when requested. Manages the day to day administration of such systems, Develops deployment strategies for training design and training distribution (through multiple channels) to all PANDORA Americas employees including the US, Canada, Brazil and Emerging Markets, Monitors, maintains, tracks and reports L&D metrics identified by the region and global L&D functions, Proficiency in using computer systems and software e.g. Download Senior Learning & Development Resume Sample as Image file, Learning & Development Manager Resume Sample, Manager, Learning & Development Resume Sample, Senior Manager, Learning & Development Resume Sample, Learning & Development Specialist Resume Sample, Director, Learning & Development Resume Sample, Learning & Development Associate Resume Sample, Learning & Development Coordinator Resume Sample, Learning & Development Partner Resume Sample, Learning & Development Business Partner Resume Sample, Learning & Development Analyst Resume Sample, Evaluating learning and development programs ensuring they are fit for purpose and maximizing return, Vendor management and maintaining strategic partnering relationships with vendors, Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment, Researching new technologies and methodologies in workplace learning and presenting this research, Overseeing the delivery of leadership development programs, Producing and consulting on design for leadership development materials and courses, Working in a team to produce programs that are relevant to the organization, Facilitates training (Onboarding, Process, Professional Development, etc. leadership skills, technology, business concepts, soft skills, etc. Conduct surveys and/or gather employee feedback, Lead or support People projects, programs or processes independently or as part of a cross-functional team, Markets Organizational Development products and services internally and provides guidance and direction to leaders regarding Organization Development strategies and initiatives to lead organization to increased effectiveness, Supports development, implementation and communication on systems and processes to improve individual, team and organizational effectiveness through critical Organizational Development initiatives such as 360° Feedback, Employee Satisfaction Surveys, Performance Management and Development, Succession Planning, Team Effectiveness, Organization Structure/Alignment, Exit Interviews, Research & Analysis, and Ad Hoc Surveys, Provides overall project management and systems and technology support for critical Organizational Development initiatives outlined above to support needs across Global Eagle, A bachelor’s degree is required, a master’s degree or MBA is preferred, 7- 10 years of training experience, either as an in-house learning and development professional or consulting, Demonstrated experience with design, development and implementation in the following areas: Career Planning, Team Building, Workforce Planning, Succession Planning, Assessments and Surveys, Performance Management, Change Management, Process Improvement and Recognition/Reward, Significant experience collecting employee and/or customer data through multiple methods, Expertise using insights to drive measurable results, Strong empirical understanding of employee engagement and culture, Success leading senior level cross-functional teams, Demonstrated comfort both using technology and teaching others to use technology to improve employee engagement, Prior quantitative employee engagement or customer marketing experience in a large company or consulting firm, Ability to manage various projects simultaneously, Must have drive for continuous improvement, 5+ years of software engineering experience building successful production software systems, 5+ years software development experience building web-services and coding in Java or related technologies, Experience with designing and implementing Machine Learning (ML) systems, Experience defining system architectures and exploring technical feasibility tradeoffs, Experience creating highly scalable systems, Experience in developing customer-facing application in either web and mobile, A Bachelor’s Degree in Computer Science, Mathematics or related field, Experience mentoring junior software engineers to improve their skills and make them more effective, productive software engineers, Experience building recommendation systems, Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical design, Experience influencing software engineering approaches and culture within your team, Assesses skills and competencies of key client areas and develops learning programs to address needs. 205 Senior Trainer Learning Development Specialist jobs available on Indeed.com. POD) for the PANDORA Americas region, Serve as team lead for market/country level LMS (POD) Coordinators to ensure consistency in the maintenance and day-to-day management of POD in order to maintain optimal functionality of the POD, Ensures partnership with other internal teams who rely on the POD for the deployment of learning for the various target populations at PANDORA Americas. 7,698 Senior Learning Development Specialist jobs available on Indeed.com. While this person will not develop course materials, an ID background is required to effectively partner with the Design and Tools team and to evaluate vendor solutions, Vendor sourcing and vendor management experience, Experience working in a multi-cultural, global environment, 10+ years of experience in Learning and Development, 8+ years of experience with leadership development, including platform facilitation, design, management, evaluation of training programs, and learning technology, 8+ years of experience with leading teams, 5+ years of experience in the professional services or consulting industry, Experience in working with senior leaders to assess organizational needs and training solutions, Knowledge of related HR disciplines, including competency modeling, workforce planning, performance management, recruiting, and onboarding, MA or MS degree in Industrial Psychology, Organizational Development/Behavior, or other human resources, Business Management, or education-related field, Implementing and maintaining programs that attract, retain, and develop our employees, Develop and deliver Organizational Development related programs including but not limited to Career Planning, Team Building, Workforce Planning, Succession Planning, Assessments and Surveys, Performance Management, Change Management, Process Improvement and Recognition and Reward, Develop and execute companywide People initiatives, programs, and practices that provide an employee-oriented culture that emphasizes quality, accountability, continuous improvement, team work, and high performance, Participate in the creation and facilitation of training and development programs for managers and leaders, Lead learning and development plans by designing, developing, and implementing new learning initiatives working in conjunction with other People partners on best practice sharing and global initiatives for targeted employee groups, Lead the design strategy, development, and implementation of key learning initiatives and training programs, Lead and facilitate training sessions of various types. mobile learning, gamification, MOOCs), Bachelor’s degree education/human resources or other relevant field, Minimum 3 years of professional experience of learning and development, Experience of online learning solutions and digital learning methods (e.g. 1. Search Senior learning and development specialist jobs. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Develop improvement plans where needed. Filter by location to see Senior Learning and Development Specialist salaries in your area. This includes the coordination, planning, scheduling and execution of all-employee training programs, manager training programs, senior leader programs and assessments for existing or ad hoc learning events, Partner with strategic sourcing, legal and external learning vendors to successfully manage the contracting and invoicing process for the GOLD team. Create a Resume in Minutes with Professional Resume Templates, Senior Talent Management Representative Learning & Development, Senior HR / Learning & Development Generalist, Senior Learning & Development Resume Samples. Manage the roll out of the programs and events, Facilitate some of the training courses, team building and OD sessions; coach internal talent, Develop strong and close relationships with the key stakeholders and partners with the objective to be identified by all our internal customers as a trustable senior advisor in Learning and Development, Designs and implements distance learning strategies, including virtual classroom learning and self-paced web-based training for both technical and professional/management development training topics, Integrates and works closely with various HR areas regarding training and development programs in order to ensure alignment and consistency, Bachelor's degree or equivalent experience required; MBA or MS in Organizational Development preferred, At least 7 years of training and development experience in the design and facilitation of training sessions, At least 2 years’ experience building and managing a best practice global training function, Your driver is to unlock potential of talent and organization, You are business driven, innovative and accountable, You thrive in a full multi-cultural matrix organization which helps you to capitalize on your ability to manage by influence, Significant working knowledge and experience with instructional design, with a good understanding of adult learning for individual and group settings, Significant experience in the development of training strategies, Excellent written and verbal communication skills; strong project management, leadership, and team building skills, Significant experience directing, implementing, and maintaining technology-based training/distance learning programs, Exceptional experience with e-Learning tools and learning management systems, Global mindset and demonstrated ability to collaborate and build strategic alignment across countries and/or regions, Demonstrated excellence in training and teaching skills, Experienced in strategic planning, execution and assessment of adult training and education, Experience with the preparation and presentation of materials to internal and external customers, Demonstrated leadership in a matrix organization, Proficiency in leading multiple, complex projects, Creative, resourceful, detail-oriented, highly organized, Thought leadership; has led the leadership development and/or talent management function in a progressive, “high-bar for talent” environment, Senior level expertise in building leadership development programs, design principles, blended learning strategies, Known for innovative thinking and strong domain expert; practical operator adept at driving execution of programs and processes, Has the experience, maturity, executive presence and judgment to gain credibility and respect among business and HR leaders; experience working well in partnership with senior leaders in large organizations for driving positive change, Experience developing customized approaches that leverage and complement the business culture of companies in which they work vs. favoring a particular academic approach, Demonstrated ability to develop a vision and strategy while working in a hands-on, collaborative manner, Comfortable with ambiguity; navigates confidently; adapts to change, Strong measurement bias and the ability to translate leadership development and talent management activities into measurable outcomes, Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions, Knowledge of and ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization, Knowledge of and ability to work and think alongside clients to achieve clients' current and future aspirations and successes, Knowledge of and ability to design, implement and monitor organizational strategies related to employee development programs, budgets, and systems, Ability to build effective working relationships with a diverse ‘customer’ base, including Senior Leaders, HR Business Partners, etc, Training and experience in leadership development, organizational development and inclusion initiatives, High level of autonomy and responsibility, Strong interpersonal skills: Ability to effectively communicate with a wide audience, including senior hospital administrators, physician leadership, and executive leadership, middle management and front line staff, High emotional intelligence – solid judgment, Ability to analyze data and identify meaningful metrics, Ability to anticipate, quickly address and make correct decisions in a fast-paced, dynamic environment, Training and extensive experience as a facilitator, Desire and ability to train and mentor team members, Ability to facilitate, implement and successfully complete high level organizational strategic initiatives/objectives, Demonstrated leadership skills and the ability to bring diverse groups of individuals together around a common set of goals and create and implement an action plan, Ability to conduct needs assessment and influence change at various levels within the organization, Strong analytical and critical thinking skills to identify a problem, synthesize key action elements to plan for improvement, Strong organizational skills, including the ability to manage a wide variety of competing projects, prioritize tasks effectively, and ability to meet tight deadlines, Strong presentation and public speaking skills, Ability to work with and communicate with staff at all levels on issues of complex, sensitive, and confidential nature, Ability to appreciate clinical and organizational challenges and formulate appropriate, effective solutions, Proficiency with Microsoft Office applications; expertise with PowerPoint and Excel preferred, Responsible for the development and implementation of all training and/or OD programs in accordance with company initiatives and strategies, Involved in developing, modifying and executing company policies that affect immediate operations and may also have KP-wide effect, Develops and establishes operational policies and procedures, Participates in the development of overall functional objectives and KP goals related to training/or management development programs, Participates in the long-term strategic planning and direction setting of the training function, Establishes and assures adherence to budgets, schedules, work plans, and performance requirements objectives and work plans, and delegates assignments to subordinate managers/individual contributors, Manages and evaluates training manager's and or trainers' performance and the infrastructure of the training department, Minimum three (3) years of management experience, Minimum eight (8) years of training experience, Trains, facilitates and assesses training programs for WellCare in office and remote settings, Assesses, designs and develops instructional materials including training manuals, facilitation guides, teaching aids, assessments, training activities, role play scenarios, self-paced study and performance evaluation tools, Employs a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program, Produces professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software, Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers, Coordinates and organizes enrollment of students, assembles necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions related to WellCare University, Leads and coordinates projects for the department, Required 5+ years of experience in design and delivery of training programs using strong facilitation and communication skills, evaluation of learner needs, assessment of training programs and implementation of learning solutions for performance enhancement, Preferred Other Experience in the following areas/competencies is advantageous: Government Programs, Medicare and Medicaid/Clinical practice in a hospital, clinic or other provider setting/Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO, managed health care or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ On line training / Computer based learning professional/ Public speaker / seminar leader, Intermediate Other Proficient in writing professional self-study books and scripted lessons, Intermediate Other Skilled as a facilitator, public speaker and/or seminar leader experience, Preferred Licensed Clinical Social Worker (LCSW), Required Advanced Microsoft PowerPoint Proficient in writing professional self-study books and scripted lessons, Required Advanced Microsoft Word Proficient in MS Office including Word and PowerPoint to produce medium to highly complex presentations, Required Advanced Microsoft Outlook Proficient in MS Outlook and Internet research, Preferred Intermediate Articulate Experience in Adobe Illustrator, Photoshop and Acrobat a plus, Required Advanced Other Internet research, Facilitates a seamless new hire on-boarding induction for new employees and ensures milestone dates for functional onboarding are met, Acts as a key contact for all on-boarding and new employee training, monitors progress, works with new employees when needed to coordinate on-boarding efforts, Ensures all required onboarding paperwork is complete and filed to regional specifications, Coordinates and tracks cohorts progress in onboarding learning path, Supports visiting and site facilitator’s/SME’s in training delivery, Coordinates classroom bookings and set up, Partners with local leaders to understand the evolving needs of employees, Works closely with corporate recruiting and training departments to make updates and improvements to the local onboarding experience, Manages electronic new hire Onboarding system “GenEd” and HRIS, Facilitates on-site soft-skill training to new hires, Partners with HRBPs and business leaders to create and drive talent development strategy for a specific area of the business, in alignment with overall business strategy, Recommends learning solutions and other interventions; brings in other members of the business and HR community to create holistic solutions, Partners with business leaders to identify performance gaps in their organization that may be impacted by learning solutions, Uses strong project management practices to set strategy and budget for multi-work stream projects; plans, develops and implements learning solutions; keeps stakeholders engaged and informed, Leads and oversees performance gap assessment projects; forms and implements data collection strategies that assess both workgroup and organizational requirements and gaps, Directs and manages design and development projects of moderate to high complexity with multiple work streams, Analyzes training effectiveness and recommends continuous improvement methods, Strong knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies, Solid business acumen, knowledge of the business and client group, and the ability to effectively implement L&D strategies to support business goals, Ability to drive CNA?s strategy and winning proposition through L&D solutions, Excellent project management, organizing and planning skills, Knowledge of Microsoft Office Suite and other business related software, Highly collaborative and comfortable navigating organizational dynamics, Ability to manage multiple and shifting priorities in a fast-paced and challenging environment, Ability to communicate business knowledge and technical information clearly, Bachelor's Degree in related field, or equivalent with professional designation preferred, Typically a minimum of eight years educational design/development and training experience, Provide input into and implement Capability Development strategy according to the business/market demands, priorities and Accenture strategy for the respective entity, Build and maintain positive relationships with sponsors and subject matter experts, Define curriculum that meets business requirements and is aligned with training financial guidelines, Map existing learning assets, identify capability development needs not met by current assets and craft viable plans that effectively address the business needs, Determine whether new assets should be built in-house or procured from external vendors, For vendor assets, assist with vendor relationship management and running vendor performance. Ensures high quality design, regular reviews with internal clients (i.e., from proof of concept through delivery) and subject matter experts, Participates in testing and validation of new or enhanced systems applications as part of the preparation process to deliver learning programs, Creates assessments for reinforcement, including situational and scenario-based questions. Assist in efforts to select and contract with external vendors when required, Develop and implement learning assets and programs designed to build the necessary skills, Track and analyze training expenses against pre-defined budget, Ensure Accenture's required and priority training programs operate efficiently and meet compliance and attendance targets, Responsible and accountable for service delivery of capability/leadership development programs being delivered across entities and support the actions taken to improve overall quality and effectiveness, Implement communication plans (including both push and pull communication channels) with business leaders to build awareness of various avenues to build capability, such as training, assets and collaboration, Provide service delivery support for training calendar delivery for the required entity and ensure adequate participation in the calendar events (use Accenture learning where appropriate), Provide input to and implement the knowledge management and collaboration strategies for the entity, Track local capability development needs not met by current learning assets, requests and trends; share this information with CoE Solutions and other content owners (as appropriate) to identify future learning assets and capability investment opportunities, Run the lifecycle of learning assets, determining the need for maintenance and/or retirement, A minimum of 8 years of Human Resources experience related to International and/or Oil & Gas is preferred, Demonstrated experience in creating and implementing competency management, talent identification and succession planning systems and processes is strongly preferred, Experience performing gap analysis to identify existing competences within the organization, as well as, utilizing the results to identify competency development needs, Experience working with and understanding leadership development programs and processes, Experience with Talent Management Suites, Success Factors or Taleo, is strongly preferred, Advanced experience in instructional systems design, Analytical and critical thinking skills to analyze problems, conduct research, and evaluate options for action, Strong interpersonal, organization, written, and verbal communications skills, Ability to prioritize and work concurrently on multiple projects and tasks and adapt to changing team environment, Uphold confidential and proprietary company data and information, Advanced experience level with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), Experience with authoring tools such as Articulate is preferred, Designing and expanding competency architecture, talent identification and succession planning programs based on the organizational needs, Identifying leadership development needs within an organization through training needs analysis and regular consultation with business managers and human resources business partners, Consulting and preparing talent identification strategy for the organization, Day-to-day administration and logistical support for delivery of programs and processes, Considering the costs of planned programs and keeping within budgets, Creating senior leadership learning plans, Monitoring and reviewing the progress of coaching engagements through discussions with employees and coaches, Understanding of learning techniques, and being involved in the creation of learning programs, Instruct core and advanced workshops for Bank employees to enhance employee knowledge and skills, Monitors enrollments, keeps other trainers up to date, coaches and instructs new trainers, orders supplies and manages the distribution of materials, Prepares activity reports using Word. Develop and implement measures to address identified deficiencies and enhance the program, Bachelor’s degree in business, human resources, organizational communication, or related field, 3-5 years of experience designing, developing, delivering, and evaluating leadership development, operations training, and performance improvement initiatives, Builds new training programs and customizes existing training programs to meet internal and external customers' needs, Facilitates training programs, including internal live classroom sessions, webinars and online training courses, Monitors and reports the effectiveness of training programs and learner performance, Acts as a role model for learners and other team members, Drives Overstock culture to the rest of the company, Identifies areas for operational improvement/ excellence, Promotes quality achievement and performance improvement, Provides support to the Training Manager(s), Works closely with subject matter experts (SMEs), business owners, executives and developers to identify and execute needed training programs, Must be proficient in Overstock.com policy and culture, Manages internal and external knowledge bases, Identify and implement improvement based on training industry standards and evolution, Learns and applies new skills as required to ensure success for our business, Perform other duties as required and assigned by manager and upper management, Advanced knowledge of Word, Excel, and PowerPoint, Proficient with training design programs (i.e. Get hired Learning solutions that form the core of operational products required or training... 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